Privacy Policy

1. Who we are

nimu ("nimu", "we", "us") is a field operations platform that helps service businesses schedule work, dispatch field workers, record job information, and keep customers informed.

nimu is operated by a sole proprietor based in the Republic of South Africa. You can reach us through the contact details in section 9 below.

2. What we collect

We collect the following personal information:

• Account details — name, email address (verified), and optionally a phone number.
• Google profile data — if you sign in with Google, we receive your name, email, and avatar.
• Business data — business name, team members, roles, and any branding you upload.
• Operational data — customers, properties, jobs, descriptions, notes, photos, forms, and job history created by you or your team.
• Usage data — pages visited, features used, and interaction patterns within the platform.

3. How we use it

We use your personal information to:

• Provide, operate, and maintain the nimu platform.
• Process your transactions and manage your subscription.
• Send transactional emails (magic links, job notifications, account updates).
• Improve and develop new features.
• Respond to support requests and enquiries.

4. How we share it

We do not sell your personal information. We may share it with:

• Service providers — infrastructure, email delivery, and payment processing partners who process data on our behalf.
• Legal authorities — when required by law or to protect our rights.

5. Data security

nimu uses industry-standard security measures to protect your data, including encrypted storage, secure authentication (JWT tokens), and multi-tenant data isolation. No business's data is ever accessible to another business.

6. Your rights

Under POPIA (Protection of Personal Information Act, 2013) and GDPR, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and associated data.
• Object to or restrict certain processing.
• Data portability — request a copy of your data in a machine-readable format.

7. Cookies

nimu uses essential cookies for authentication and session management. We do not use tracking cookies or third-party analytics.

8. Changes to this policy

We may update this policy from time to time. We will notify you of significant changes via email or an in-app notice.

9. Contact us

For privacy-related enquiries, contact us at privacy@nimu.live.